MUVAWAY · Mallorca

When each part is due

Deposit on conclusion of the agreement, rent advance within 48 hours, further amounts under the signed schedule.

The cases

  1. 01

    How it works

    The statutory deposit is due on conclusion of the agreement. One month's rent is an advance due within 48 hours of signature, always before handover. Remaining rent and agreed extras follow at handover after inspection; the service fee arises on actual key handover. Under the central model, pay only through MUVAWAY's assigned Stripe links. Keys follow the record and receipt of all amounts due by then.

  2. From 4 months

    On longer stays the remaining rent is split: one half at the handover, the other mid-term. That is the owner meeting you halfway — whether it applies is stated in your contract.

  3. Receipt before keys

    Check the assigned checkout and deadline in advance. An initiated or pending payment is not confirmed receipt. Do not also pay the same amount to the landlord's bank account.

  4. If the handover never happens

    No actual handover means no service fee. Refunds of rent advances and deposits follow the contract, the cancellation reason and the actual forwarding status.

  5. If the property is not as listed

    A justified withdrawal for material mismatch follows the contractual full refund. It is initiated within 5 banking days: forwarded funds by the landlord directly, other funds through the original payment method. Bank arrival may take longer; no service fee is earned.

  6. If you cancel

    The signed contract is binding. Cancellation does not automatically forfeit the rent advance or deposit. Refund rights and any evidenced counterclaims are assessed under the agreement and the circumstances.

  7. If the owner cancels

    Where landlord non-performance gives a right to repayment, the full refund is initiated within 5 banking days. Forwarded funds are repaid directly by the landlord; MUVAWAY returns other funds to the original payment method. No duplicate refund and no service fee without handover.

Who receives what

  • MUVAWAY collects assigned payments through Stripe for the landlord. The deposit is forwarded in full and separately without waiting for move-in; rent follows documented handover.
  • The statutory deposit is 2 months' rent. The landlord lodges it with IBAVI and provides proof. They repay the undisputed balance directly within 14 calendar days after key return, independently of IBAVI. Evidenced deductions and statutory interest rights remain subject to assessment.
  • Our service fee goes to MUVAWAY. The owner pays their own commission.
  • Not escrow. A transfer to the landlord's Stripe balance is not yet a bank payout. Earlier agreements retain their agreed payment method.

The tenant fee is 10 % of the total rent, plus 21 % VAT. All rates in detail →

Your rental agreement always governs. It states the amounts and the dates for your booking. This page summarises the rules and is not legal advice.